Your cost-effective calling plan
Your revenue increased
Your customers working smarter

To help you to create a single, fully cloud-based communication solution using Microsoft Teams and Microsoft Teams Phone, Giacom offer a feature rich Direct Routing calling plan.

As businesses shift to remote working, Microsoft Teams is flying off the shelves as the go to collaboration product. With Direct Routing, they can now unlock the full potential of Teams and benefit from the ability to make and receive calls by turning Teams into a fully cloud-based Unified Communications (UC) solution.

Direct Routing is a cost-effective alternative to Calling Plans for Microsoft 365, allowing you to replace any existing phone system with Teams for all inbound and outbound calling to landlines and mobiles.

Benefits - See the benefits of providing a collaborative and flexible solution like this.

Battlecard - The benefits don’t stop there, we can help you understand opportunities, deal with objections/hesitations and overcome challenges.

What is Microsoft Teams Direct Routing?

Calling Plan Comparison

Selling Direct Routing from Gamma through Giacom is the most ‘feature rich’ way of getting the most out of a calling plan for Teams. Meaning you benefit from enhanced features, and all for the best price too.

Feature Microsoft Teams Phone Gamma Direct Routing with Giacom
Contract Term 12 months Monthly
Inclusive Minutes Bundle
1,200 UK Geo, bespoke available

Unlimited mins UK Geo and Mobile mins (T&Cs apply)
International Calling
International bundle (+ £7.70)
Consumption billing
Fraud Protection
Disaster Recovery
Enhanced Call Analytics / Reporting
Flexible Number Presentation Limited to numbers on service only CLI presentation on an overriding single number
STCM App FOC - access anywhere, anytime

One month free on all licences from your first Gamma customer

It's been a tough year, so to make things that little bit easier we're offering our partners one month free on all licences from their first Gamma customer.

To qualify, all you have to do is become a Giacom partner and attend one of our demo sessions.

Become a partner View Terms & Conditions

What are the key benefits?

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    Maximise existing M365 license cost and increase consumption

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    Carrier-class resilience and availability

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    Enables collaborative and flexible/remote working

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    Cheaper than Microsoft Calling Plans

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    Gamma’s network carries over a billion business minutes every month

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    Gamma is UK’s No.1 SIP Trunk provider

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    Scalable solution

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    Full management support

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    Industry leading SLAs

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    Pure cloud solution, no expensive outlayon hardware

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    SIP Trunk Call Manager provides business continuity and disaster recovery as standard

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    JANET connected

And the benefits don’t just stop there, to help your business grow and get those potential customers lined up we’ll also help you understand opportunities, deal with objections/hesitations and overcome any challenges. See how we can help in our battlecard.

View battlecard

Why not take our Decision Tree to your customers to help them figure out whether they should go for Direct Routing by Gamma or Calling Plans by Microsoft.

Decision Tree

Figures that show us why you shouldn’t you miss out on the opportunity to sell now...

Collaboration tools have seen an explosion in the marketplace over the last couple of years and that trend is only set to grow. By including Microsoft Teams as a free add-on with qualifying business licenses (such as E3 and E5) the number of users has grown exponentially:

  • Feature icon

    have 77% of the global desktop market

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    200 Million
    O365 licences globally

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    7 Million
    UK O365 licences in UK

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    44 million
    daily active users

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    31 million
    more than in July

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    12 million
    increase in a week as a result of home working brought on by the Coronavirus pandemic

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    MS growth forecasts 19/20 (50M users)

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    Phone System only 8%
    PSTN enablement leaving a potential 92% (over 6 million users) who could benefit from Microsoft Teams - Direct Routing

Request a demo

Gamma demo

Want to know more? Why not request a demo with a Gamma expert for a quick overview of who Gamma are, what the direct routing proposition looks like and a walkthrough of the Gamma call manager for setting up call routing, etc.

Request a demo

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How joining Giacom will make life easier for you

  • Rapid provisioning and management
  • Straightforward pricing
  • Easy on easy off
  • Simple end of month billing
  • Support on-demand
  • Marketing and training
  • Access to our online community

Try Giacom for free, sign up takes less than a minute

  • Ready to start provisioning?
  • One monthly bill
  • UK-based support
  • Migrating from another provider?

How joining Giacom will make life easier for you

  • Rapid provisioning and management
  • Straightforward pricing
  • Easy on easy off
  • Simple end of month billing
  • Support on-demand
  • Marketing and training
  • Access to our online community

Get in touch to learn more about this product

  • Already an existing customer?
  • Interested in this product?
  • I'd like more info
  • I'd like to trial this product
  • I need some help

Why choose Giacom?

Partnering with Giacom helps you save money and work more efficiently.

  • Rapid provisioning

    Rapid provisioning and management

    Efficiency is key when it comes to running a business, that’s why we make it possible for you to order, deliver and manage cloud services in just a few clicks, saving you time that could be used more productively.

  • Easy on easy off

    Easy on easy off

    Giacom offer quick and easy migration with no contract tie-ins, meaning you can turn your account on and off to suit your business needs. We also offer a 'try before you buy' with all the cloud solutions.

  • Simple billing

    Simple end of month billing

    We offer one invoice and one monthly bill for all your customers' cloud services all in one place, so that you know exactly what’s going out and when.

  • Support

    Support on-demand

    Our tech support team will work with you to ensure your cloud provisioning runs as smoothly as possible. Providing tech enabled resources, backed by people who care and who know their stuff.

More reasons to sign up with Giacom

Frequently asked questions

Who are Gamma?

We are an award-winning and leading provider of Unified Communications as a Service (UCaaS). They offer a range of Unified Communications, Mobile and Connectivity services, providing robust and secure end-to-end business communication and collaboration solutions that enable businesses to easily collaborate internally whilst also providing a better customer experience.

What is Direct Routing by Gamma?

Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams.

Gamma has built a bespoke Direct Routing architecture to enable full voice capability natively into Microsoft Teams.

Any company using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams from Gamma as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.

What minutes bundle is available with Direct Routing?

Unlimited 01, 02, 03 and UK mobile calls.

Is the minutes bundle pooled across the Gamma Direct Routing end point?

Yes, the available minutes are aggregated across all users.

Is it possible to increase and decrease the number of users during the contract term?

Yes, the product is inherently flexible to adapt to the changing business environment.

Is there an international minutes bundle available for Direct Routing customers?

You can make international calls and be charged per minute based on rate card. Alternatively, you can purchase the international calls bundle.

Does every MS Teams user still require a Microsoft Teams Phone licence with Gamma Direct Routing?

Not all M365 licences need to be aligned to a Microsoft Teams Phone Licence, but Yes, every user who requires voice enablement will requires a Microsoft Teams Phone licence. As an example, a customer tenant may include 1000 users, but you could choose only to enable a subset of those users for PSTN voice, say 800.

Promotional FAQs

How do I claim the offer?

If you attend one of our Gamma Direct Routing demo sessions you will qualify to receive 30 days free on your 1st customer order.

You can claim your free 30-day free period by provisioning the “Microsoft Teams Direct Routing” SKU between the eligible dates.

The credit will be automatically applied to your next invoice following the provisioning date.

The value of the credit will be dependant on the number of users added. The credit per user will be £3.25

If the order is cancelled prior to the end of the 30-day period, you will receive a prorated credit for the period the service was live.

Which licences are available as part of the offer?

The offer is only available on the below SKU:

  • Microsoft Teams Direct Routing

Is there a limit to number of users that we can add for our first order?

There is no limit to the number of users who will receive the first 30 day free, so long as these are all placed with the initial order.

What period does the offer cover?

The offer will be available between 1st January 2021 to 31st March 2021. The demo session and initial customer order needs to be completed in this period.

What happens after the free 30 day offer?

If you continue with the service following the free 30-day period, you will be charged at the standard rate of £3.25 per user.

Promotional offer terms & conditions

1. Eligibility

1.1 The (“Offer”) is a Giacom initiative only and is not associated with any other companyor other third party. Further details of the Offer are set out insection 2 of these Terms and Conditions below.

1.2 We are Giacom World Networks Limited (Giacom), whose registered office address is at Bridge Haven One, Saxon Way, Priory Park, Hessle, HU13 9PG.

1.3 The Offer is available to any company or individual which (A) has a signed current reseller agreement with us and (B) has a valid customer reference (MEX) number.

1.4 For the avoidance of doubt, the Offer is not available to anybody who has an agreement with us on an ‘end user’ basis.

2. The offer

2.1 For the purposes of these Terms and Conditions:

(a) The “Offer” shall mean with effect from 1st January 2021 until 31st March 2021, we are providing a 30-day free period for an initial customer deployment if you attend a Gamma direct routing demo session;

(b) The Offer is limited to one activation per reseller with a verified MEX number and will be applied to your first deployment following the demo session

(c) Eligible products provisioned will have a credit automatically applied to the following invoice

(d) The value of the credit will be £3.25 per user if the service is used for the full 30-day period. If the service is cancelled prior to the end of the 30-day period, you will receive a prorated credit for the period the service was active

(e) If you continue with the service following the free 30-day period, you will be charged at the standard rate of £3.25 per user per month

3. Limitation of liability

3.1 We shall under no circumstances whatsoever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Offer except for any liability which cannot be excluded by law (including but not limited to our liability for death or personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation). Nothing in the Terms and Conditions shall limit or affect your statutory rights.

3.2 We will not be liable for any damage, loss or disappointment incurred or suffered by any person in accordance with the Offer.

3.3 We exclude our liability for any injury or damage to your or any other person’s participation in, or downloading of any materials in connection with, the Offer.

3.4 We shall not be liable for any failure to comply with our obligations where the failure is caused by the act or default of a third-party supplier or any circumstances beyond our reasonable control (such as any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind).

4. Additional terms

4.1 If there is any reason to believe that there has been a breach by you of these Terms and Conditions, we may, at our sole discretion, exclude you from participating in the Offer.

4.2 These Terms and Conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

4.3 We reserve the right to amend these Terms and Conditions at any time and retain the right to withdraw the offer at any point.

Tim Rookes

"We’ve found Giacom’s service superb – can’t fault it to be honest! That’s the reason we’ve been with them for 4 and a half years, and never had the temptation to change or move."

Tim Rookes, Co-founder of True MSP

Technology Reseller Awards - Winner National Technology Awards - Shortlisted Prolific North Champions Awards - Finalist Very good company to work for Comms Business Awards - Finalist IT Europa Channel Awards - Finalist CRN Sales & Marketing Awards - Finalist