Case study: Index eBusiness Limited

Company name: Index eBusiness Limited
Reseller since: February 2016
Currently selling: Office 365 and Azure
Total growth rate: 2500% growth in three years

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Who they are:

Index eBusiness Limited are specialists in providing high quality Cloud Software Solutions.

When Index eBusiness realised how complex and overwhelming Azure and its service billing could be, he turned to his Account Manager at Giacom for support and guidance. As a technical company that is experienced in hosting web domains, Windows, SQL and Linux servers, Mark and his team had been looking at Azure for around 2-3 years but wasn’t sure on how to make the move.

At no point did I feel uneasy or nervous about our decision to migrate to Azure with Giacom

“Our Account Manager helped us to fully understand the beast that was Azure billing. It was after a long telephone call and multiple email exchanges with Giacom that we were able to see how the Azure platform could offer us significant savings over our current platform. Any questions we had he was able to answer and those that he couldn’t he was able to go away and find out the answers. At no point did I feel uneasy or nervous about our decision to migrate to Azure with Giacom.

The Azure experience we’ve had with Giacom has been excellent

“Provisioning Azure services from the Giacom Cloud Market is so easy too. Within the portal, we’re able to choose how we display services making our lives easier all round. Plus, now that there’s a live chat feature built into their portal, technical support is a breeze.

“The Azure experience we’ve had with Giacom has been excellent, and I do not believe we would have made the switch without that backup on the end of the telephone. We’re very happy with our services from them and I see no reason why I wouldn’t recommend Giacom to other resellers – they are geared at the SMB reseller market, and they perform that role very well.”

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Giacom, as a company, just works. The Cloud Market is easy to use, creating accounts takes seconds, and there's always new offers which we can then market to our customers. The team deserve praise for the service they provide, they make any reseller look good!

Charlie Street, Media Street

Support from our account manager has been outstanding and the billing experience is particularly easy compared to the two previous CSP providers we have worked with. We have commented on several occasions to Microsoft that Giacom is the easiest CSP solution we have used.

Ian McMurtrie, Brunel IT

Giacom are great to work with and we would highly recommend their services. The working relationship fits perfectly with us – everything is so effortless, friendly and professional. They are great to do business with and are up to date with the constant change and new products in the IT world.

Salome Snook, SY London

SDC Awards 2019 - Finalists Comms National Awards 2019 - Highly Commended in Best IT Distributor Hull & Humber Tech Awards - Winner 2019 Growing Business Awards - 2019 Growing Business Awards - 2019 CRN Channel Awards 2019 - Finalist National Tech Awards 2019 - Tech Growth Business of the Year Comms Business Awards - Highly commended for Distributor - IT 2019 European Business Awards - One to watch 2019