Introducing Microsoft Teams + Business Voice… the perfect upsell from Skype for Business

Tuesday, November 12, 2019

For many Office 365 users, Skype for Business has been the go-to communications app to help people work more efficiently with instant messaging, conference calling and easy file sharing. It’s no surprise then that the State of Video Conferencing 2018 report by Owl Labs confirms Skype for Business is one of the most used apps amongst growing companies, alongside Zoom and Google Hangouts.

But when Microsoft announced earlier this year that Skype for Business is due to go end of life on July 31, 2021, there was some notable buzz around its latest collaboration platform; Microsoft Teams.

Built into Office 365 and Microsoft 365, Microsoft Teams is the hub for teamwork which combines chat, calling and document collaboration into a single, integrated app. Over the last couple of years, Microsoft has worked heavily with Cloud Service Providers (CSPs) and customers alike on improving the rich feature-set in Teams. Now, Teams is ready for your most demanding customers. It’s not just an upgrade from Skype for Business – it’s a complete solution for effective collaboration and communication.

What features can you expect in Microsoft Teams?

If your customers are unfamiliar with Teams, this great two-minute video tour will help them understand the features and benefits of the application.

Effective meetings, anywhere and everywhere
Teams enables your customers to integrate scheduling, note taking, desktop sharing, file uploading and chat messaging for online meetings.

Cut down on wasted time
Organise work with Planner and publish work to calendars to keep everyone in the business on the same page.

Retain complete version control and share files securely
Know who edited what document and when, while being able to securely upload to a selected group of people or the whole business.

Introducing Microsoft 365 Business Voice

With a unified chat-space, you’ll also want the option to complete full end to end calling. Microsoft 365 Business Voice is a cloud-based phone system designed for SMBs – and it’s now available in the Giacom Cloud Market. Bringing together voice, calling and meetings, Business Voice is an add-on for Office 365 and Microsoft 365 plans. The video below gives a great overview of the latest solution from Microsoft.

The add-on also comes with a ‘getting started wizard’ so it can walk users through setting up new phone numbers. If your customers are using Office 365, you can manage the add-on from the same admin console as all your other Office 365 services.

Through our close relationship with Microsoft, we’ve been instrumental to shaping this product for SMBs, ensuring that it’s ready to go to market with the features you most need. For more information on Business Voice, call our team on 0333 332 0888.


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