Policy last updated: 19/09/2017.
Giacom understands your concerns over the privacy of Personal Data you may submit through the use of this website.
This policy provides you with information about what types of information is collected, what tracking takes place, how we use the collected information and with whom we share the information.
By providing Personal Data to Giacom World Networks Limited via this website you agree to the terms and conditions of this policy.
The information we collect
Personal Data is anything which identifies you as an individual, either on its own or by reference to other information. We may collect the following Personal Data from you when you use our website:
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use "session" cookies on the website. Session cookies will be deleted from your computer when you close your browser.
We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
How we use the Personal Data we collect
We will use the Personal Data for the purpose of:
The duration for which we retain the Personal Data will differ depending on the type of data and the reason why it was submitted. However, in some cases Personal Data may be retained on a long term basis: for example, if you subscribe for services with us basic Personal Data about you will normally be retained for so long as you receive those services from us, and Personal Data that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
We may disclose information about you to other organisations who provide specific business services to us.
Such organisations (listed below) are required to handle your Personal Data in accordance with applicable laws related to privacy and data protection. The processing of any Personal Data by the organisations will be explicitly defined within contractual terms.
Market Place Service providers – organisations who require your Personal Data in order to deliver the business services to which you subscribe though the Giacom Cloud Market.
Direct Marketing companies - contracted to produce and distribute direct marketing material for which you have ‘opted-in’.
Financial Services organisations - used to support the financial processes that we perform. For example, these include credit checks against prospective customers, to ensure we are not exposed to unnecessary financial risk, and BACS to facilitate those customers paying via Direct Debit.
Payment Gateways – used to facilitate the payment for services. The organisation will only have access to the Personal Data you provide directly to them when you make a credit card payment. We will not collect or store credit card details.
Business Bureaus – used to check the accuracy of the Personal Data (name, address and contact details) for potential customers who have consented to us holding their Personal Data.
Recruitment Websites - used to facilitate the recruitment of new employees. The organisation will only have access to the Personal Data you provide directly to them when you complete their on-line forms. The organisation is a data controller for this Personal Data.
General Service providers – who provide specific, ad-hoc services to us. For example, Courier services, Hospitality services to help promote Giacom events.
Cloud Service Providers - who host bespoke business applications that allow us to improve the efficiency and effectiveness of our general business activities.
Auditors - used to validate our compliance with the Vendor’s contractual Terms and Conditions. For example, Personal Data (email address) may be used to confirm our licence management procedures are correct.
Transaction Manager / Prospective Purchasers – Personal Data may be used to validate the business performance, customer volumes declared by us as part of a sale or merger.
Other persons or organisations permitted or required by applicable law or regulation.
We also utilise Co-locators – who host components of our physical infrastructure within their own datacentre, but who do not have any access to the Personal Data held by Giacom.
International data transfer
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
We will only transfer Personal Data when satisfactory safeguards are in place.
You have the right to:
If you opted to receive any communications from us, but subsequently change your mind, you may opt-out at any time via cloudmarket.com/opt-out or by writing to the Head of Compliance, Giacom World Networks Ltd, Bridge Haven One, Saxon Way, Priory Park, Hessle, HU13 9PG or by using the email address HeadofCompliance@giacom.com.
While we will restrict the processing of your Personal Data in line with your request, we may add your Personal Data (name and address) to a ‘suppression list’ to ensure we do not send any communications in the future.
We will never knowingly collect Personal Information from minors (children under 16 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this Site, we will notify the user that we will not accept his or her Personal Information. We will then remove any such Personal Information from our records.
Please let us know if the Personal Data which we hold about you needs to be corrected or updated. Failure to inform us of a change to your Personal Data may result in the suspension, or withdrawal, of your subscribed services.
Third party websites
In the unlikely event that you have a complaint about our treatment of your Personal Data, it will be dealt with in accordance with our complaints handling procedure. You should contact the Head of Compliance, who will respond to you within 28 days.
If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be escalated to a member of the Giacom Executive Team who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns for more information.
The data controller responsible in respect of the information collected on this website is Giacom World Networks Ltd, Bridge Haven One, Saxon Way, Priory Park, Hessle, HU13 9PG
Contact a member of our sales team today on 0333 332 0888
Giacom, as a company, just works. The Cloud Market is easy to use, creating accounts takes seconds, and there's always new offers which we can then market to our customers. The team deserve praise for the service they provide, they make any reseller look good!
Charlie Street, Media Street
Support from our account manager has been outstanding and the billing experience is particularly easy compared to the two previous CSP providers we have worked with. We have commented on several occasions to Microsoft that Giacom is the easiest CSP solution we have used.
Ian McMurtrie, Brunel IT
Giacom are great to work with and we would highly recommend their services. The working relationship fits perfectly with us – everything is so effortless, friendly and professional. They are great to do business with and are up to date with the constant change and new products in the IT world.
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